Troubleshooting & FAQs

Common Issues & Fixes

• Payment not going through? Double-check your Stripe/GoCardless connection.
• Members not receiving emails? Check your email integration and spam folders.
• Trouble logging in? Use the password reset link or contact support.

How to Contact Support

• Reach out via the in-app chat for quick help.
• Or email us—responses are usually fast!

Refunds

You can issue full or partial refunds directly from your dashboard. Go to the payment detail page, click "Refund", and choose the amount to refund.

Refunds are processed through your payment provider (Stripe or GoCardless). Stripe refunds typically appear on the customer's statement within 5-10 business days. GoCardless refunds may take a bit longer depending on the bank.

If the refunded payment was part of a subscription, the subscription remains active unless you cancel it separately. Partial refunds do not affect the subscription status.