Suspend and resume a subscription
Temporarily pause a subscription on NoCode.shop and reactivate whenever you want. Impact on billing, access, and portal.
When to suspend
Suspension is a temporary pause that stops billing without killing the subscription. Use it when:
- Customer request — they want a break (vacation, tight budget)
- Payment issues — payment method declined multiple times
- Courtesy — offering a free period by temporarily pausing
How to suspend
To suspend a subscription:
- Open the order detail from Orders
- Click Actions → Suspend subscription
- Confirm
An email auto-fires to the customer. Status flips to Suspended.
What suspension does
When a subscription is suspended:
- Future renewals are blocked — no billing happens
- Customer keeps access until the end of the already-paid period
- You can reactivate anytime
Suspension doesn’t delete the sub or its data. Payment history stays intact.
How to reactivate
To reactivate a suspended subscription:
- Open the suspended order detail
- Click Actions → Reactivate subscription
- Confirm
Reactivation may trigger a new invoice if the customer is in a new billing period. They get a notification email.
Status goes back to Running and auto-renewals resume.
Customer-initiated suspension
By default, only you can suspend a subscription. Want your subscribers to manage pause/resume from their portal? Check the subscription options in Settings → Options.
